Selene Marine’s Global Support Team is based in four different time zones – UK/Spain/India/Panama/Colombia. This strategic location of our global team has enabled us to cater to all our customers 24/7.

Our team is connected through a global business software which helps in maintaining transparency in all our communication. Being connected with one system, the response time to any enquiry is less than 30 mins which gives us an edge in the current high paced environment.

The Global Support Team works closely with our highly skilled team of technicians/engineers and supports them in everything that is needed for completing the service successfully. We make sure our teams are kept up to date with the latest market developments and international regulations with ongoing training programs. They frequently refresh their knowledge and ensure that we keep offering our top quality services to all our customers globally

Remote Support

We offer comprehensive remote support by seamlessly connecting to your vessel’s system. This allows us to enhance fault-finding capabilities, make essential adjustments to equipment settings, and provide thorough demonstrations or training to your crew on system usage to effectively resolve any issues. Our innovative approach has enabled our customers to achieve significant cost savings, as our expert services are delivered without the need for physical presence on board.

Our state-of-the-art remote monitoring and maintenance solutions are meticulously crafted to tackle the complexities of establishing a secure and dependable remote connection to your vessel’s control system via satellite communications. Our team of highly skilled and certified engineers is dedicated to resolving service assignments swiftly and cost-effectively, utilising advanced Remote Support tools. We are committed to offering you and your customers comprehensive first-line expert support, including remote diagnostics and technical advice, ensuring that your operations run smoothly and efficiently.